Welcome to Charmistry. By accessing or using this website, you agree to the terms and conditions set out below. Please read them carefully before placing an order.
This website is operated by Charmistry. Throughout the site, the terms “we”, “us” and “our” refer to Charmistry.
By using this website and/or purchasing from us, you agree to be bound by these Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions at any time without prior notice.
By using this website, you confirm that:
We strive to display our products and product colours as accurately as possible. However, colours may vary slightly depending on your screen settings and device.
Most Charmistry pieces are made from stainless steel and are designed for everyday wear. While many pieces are water-resistant and tarnish-resistant, proper care is still recommended to extend the lifespan of your jewellery.
Product availability is subject to change without notice.
All prices displayed on the website are listed in South African Rand (ZAR). We reserve the right to change pricing, product availability, promotions or product descriptions at any time without prior notice.
We currently accept secure online payments through PayFast. Orders will only be processed and shipped once payment has been successfully received and confirmed.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity or abuse.
We currently ship exclusively within South Africa using The Courier Guy.
Estimated delivery time: 2–5 business days. Delivery times are estimates and may vary due to courier delays, public holidays or unforeseen circumstances.
Customers will receive a tracking number once their order has been dispatched. Charmistry is not responsible for delays caused by the courier once the parcel has been handed over for delivery.
Changed your mind? You have 7 days. If you've received your order and it's not right, let us know within 7 days of delivery at charmistryza@gmail.com or on WhatsApp.
Exchange or store credit — free. We'll cover the return courier. Swap for another size, colour or piece, or take 110% store credit.
Prefer a refund? No problem. Return the item unworn, in its original packaging, within 7 days and we'll refund you in full. You cover the return courier (roughly R60 via a Courier Guy locker — we'll send you the details).
Something wrong with your piece? If it arrived faulty, damaged or incorrect, that's on us — we cover the return and replace it. Just send a photo within 7 days.
Earrings can't be returned once the hygiene seal is broken.
Every piece is backed by the Charmistry Guarantee for 12 months from delivery. If your piece tarnishes, discolours or develops a manufacturing fault under normal wear — a failed clasp, lifting plating, a lost stone — we'll replace it free. If the piece has since been discontinued, we'll issue 110% store credit instead.
To claim, email charmistryza@gmail.com or WhatsApp us with a photo of the piece and your order number — that's all we need.
The guarantee doesn't cover loss, theft, or damage from misuse (for example a chain snapped by pulling, or a piece that's been cut or bent). It applies in addition to your rights under the Consumer Protection Act, never instead of them.
If your parcel is lost or damaged during delivery, please contact us as soon as possible so we can investigate the matter with the courier company.
Promotions, discount codes and free gift offers:
All content on this website — including logos, branding, product images, graphics, text and designs — belongs to Charmistry and may not be copied, reproduced or used without written permission.
Charmistry shall not be held liable for indirect or consequential damages, allergic reactions, misuse of products, or delays outside of our control. Customers are responsible for following jewellery care instructions provided.
Personal information submitted through the website will only be used for processing orders, customer communication, and improving our services. We do not sell customer information to third parties.
For any questions regarding these Terms & Conditions, please reach out: